Privacy Policy

Solora Retreats ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register for retreats, or use our services.

By using our website or services, you consent to the data practices described in this policy.

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for a retreat or event
• Create an account on our website
• Subscribe to our newsletter
• Contact us via email or contact forms
• Participate in our community features
• Make a payment or purchase

This information may include:

• Name and contact information (email, phone, address)
• Date of birth
• Emergency contact information
• Dietary restrictions and preferences
• Medical conditions or physical limitations (for safety purposes)
• Payment and billing information
• Accommodation preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

We use the information we collect to:

• Process retreat registrations and payments
• Communicate with you about your bookings and our services
• Provide customer support and respond to inquiries
• Send newsletters, updates, and promotional materials (with your consent)
• Improve our website, services, and retreat experiences
• Ensure health and safety of participants
• Comply with legal obligations
• Prevent fraud and enhance security
• Analyze website usage and trends
• Personalize your experience

We do not sell, rent, or trade your personal information. We may share your information with:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services:

• Payment Processors: Stripe (for secure payment processing)
• Email Services: Resend (for newsletters and communications)
• Cloud Storage: Cloudinary (for media storage)
• Database Services: MongoDB (for data storage)
• Hosting: Vercel (for website hosting)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of our rights and safety
• Prevention of fraud or illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication
• Encrypted data storage

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain records for legitimate business purposes

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at hello@soloraretreats.com.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for advertising purposes (with consent)

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.